Support & Documentation
A technical question, a fault, a part to replace: here's exactly who answers you, within what timeframe, and what happens at each step. Support and workshop are based in France, with no intermediary.
Direct Support
Your questions are handled Monday to Friday, 9am–6pm (Paris time).
Email: support@bentixrobotics.com
Response time: within 48 business hours
To speed up the diagnosis, please include in your message:
- your drone's serial number
- a description of the problem and the circumstances in which it appeared
- a photo or short video, if the symptom is visible
Technical Documentation
Drone documentation:
- Quick Start Guide
- Full User Manual
- Safety Datasheet
- Care and Maintenance Guide
Accessory documentation:
- BentiX Light — technical datasheet, safety and use
- BentiX Grip — technical datasheet, safety and use
These documents are supplied with every product and available on the Downloads page
Repairs & After-Sales Service
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Contact support by email with a description of the problem, the serial number and, if possible, photos.
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We carry out an initial remote diagnosis. Many issues are resolved at this stage, with no need to return the unit to our workshop.
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If a return is required, we send you the shipping instructions — packaging, documents and mode of transport, as the drone contains a sealed lithium battery subject to specific shipping rules. Never ship the unit without these instructions.
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You receive a diagnosis and, where applicable, a quote within 5 business days of receipt. Repair time depends on the parts involved and is communicated to you along with the diagnosis.
Cost coverage
Where the fault is covered by the warranty, diagnosis, parts, labour and return shipping costs are covered by us.
Outside the warranty, no work is carried out without your agreement on a quote. Shipping costs remain your responsibility.
Spare Parts
Spare parts are available on request from technical support for 2 years after purchase, on quotation.
Parts you can replace yourself:
- Complete motor units (mount, motor and propeller as a single assembly)
- Ballast compartments
- Gripper jaws
These parts detach with no specialist tools required, and replacing them does not affect the warranty. The motor unit remains sealed: you disconnect its connector, remove the three fixing screws and fit the new unit, with no work required on the electronics or on the drone's watertightness.
Other parts
Any other work — opening the housing, disassembly not covered in the user manual — falls under after-sales workshop service. Parts remain orderable, but assembly carried out outside the approved procedure voids the warranty.
After every configuration change, readjust the ballast according to the values given in the user manual.