Privacy policy

Last updated: May 16, 2026

Data Controller

BentiX, Sole trader, France.
Contact: contact@bentixrobotics.com

Information Collected

We collect the following categories of personal data:

  • Contact details: name, address, billing address, shipping address, phone number, email address
  • Payment information: processed securely by Shopify Payments — BentiX does not store any payment card data
  • Account information: login credentials, preferences, settings
  • Transaction information: products purchased, order history
  • Communications: exchanges by email or contact form
  • Technical data: IP address, browser type, browsing data (via cookies)

Legal Basis for Processing (GDPR)

  • Contract performance: order processing, deliveries, after-sales service
  • Legitimate interest: service improvement, fraud prevention
  • Consent: marketing communications (revocable at any time)
  • Legal obligation: accounting, tax obligations

Use of Data

Your data is used to:

  • Process and ship your orders
  • Manage your customer account
  • Contact you regarding your order or after-sales service
  • Send you BentiX news and updates (with your consent)
  • Improve our services and prevent fraud
  • Comply with our legal and tax obligations (DAC7, VAT)

Data Sharing

We share your data only with:

  • Shopify Inc.: hosting and payment processing (see Shopify policy: privacy.shopify.com)
  • Carriers: for the shipment of your orders
  • Legal authorities: upon judicial or legal request

We never sell your personal data to third parties.

Cookies

Our website uses cookies necessary for the operation of the store, as well as analytical cookies (with your consent). You can manage your preferences via the cookie banner or your browser settings.

Data Retention

Your data is retained for:

  • Account data: until your account is deleted
  • Order data: 10 years (French legal accounting obligations)
  • Marketing data: until your consent is withdrawn

Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR) and applicable data protection law, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right to erasure: request the deletion of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to processing for marketing purposes
  • Right to restriction: restrict processing in certain cases
  • Withdrawal of consent: at any time for consent-based processing

To exercise these rights: contact@bentixrobotics.com — response within 30 days.

You may also lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr

Security

Your data is protected by appropriate technical and organisational measures. Payments are processed via Shopify Payments (PCI DSS certified). No payment card data is stored on our servers.

International Transfers

Shopify may process your data outside the European Union. These transfers are governed by the Standard Contractual Clauses of the European Commission. For more information: privacy.shopify.com/fr

Contact

For any questions regarding the protection of your data: contact@bentixrobotics.com